Luis Gonzales was this week's guest on Success Profiles Radio. He is a communications consultant, coach, and trainer with more than 25 years of experience on helping improve business outcomes for organizations. He is an expert in cross-cultural communication, customer satisfaction, and soft skills training.

We discussed how he moved up in the Ritz-Carlton organization, got his master's degree in International Relations, the importance of having coaches, why we avoid difficult conversations, and the consequences for doing so.

In addition, we discussed how to build trust as a leader, how to disagree with someone without damaging the relationship, how working internationally has impacted his communication style, and how to break away from a victim mindset.

Finally, we talked about connecting with others, gratitude, identifying a good opportunity, productivity tips, and much more. You can hear the show on iTunes and at https://toginet.com/shows/successprofilesradio