Patti Mara was the guest on this episode of Success Profiles Radio. She is well-known in the world of independent pharmacy business. She has worked with numerous independent pharmacy owners helping them improve their operations and increase profitability. She is also the author of the book, "UpSolutions: Turning Teams Into Heroes And Customers Into Raving Fans".

We talked about how she helps businesses discover why customers should buy from them instead of a competitor, the common issues her clients have with the customer experience, helping team members view themselves as problem-solvers to improve customer service, and how to use microbranding.

In addition, we discussed her philosophy of hiring, how to use a crisis to reinvent your business, choosing the right mentor for you, and much more.

You can listen and subscribe to the show on Apple Podcasts/iTunes. You can also hear the show at Success Profiles Radio | Live Internet Talk Radio | Best Shows Podcasts (toginet.com)