Doug Noll was this week’s guest on Success Profiles Radio. He is the author of the book De-Escalate: How to Calm an Angry Person in 90 Seconds or Less, and he teaches people how to solve difficult and highly emotional problems. His groundbreaking work in de-escalating anger in potentially violent confrontations has transformed the lives of thousands.

We talked about the business lessons he learned from being a trial lawyer for 22 years, the three key steps to de-escalating an encounter with an angry person, the mistakes people make when trying to do this, and the difference between emotional intelligence and emotional competence.

In addition, we discussed various situations where de-escalating strategies are useful and why we need to learn how to do this, examples of successful mediations he has facilitated, fixing a toxic corporate culture, and how to get buy-in from key team members on your goals.

We discussed a lot more on the show. You can follow and download the show on Apple Podcasts/iTunes, Spotify, Audible, iHeart Radio, and at Success Profiles Radio | Live Internet Talk Radio | Best Shows Podcasts.