Resilience, Collaboration, Courageous Dialogue & Conflict Resolution

Communicating for Success

We often view conflict as something to avoid at all costs. While it’s true that conflicts can be “frumpy and messy” it’s also true that not having the conversation will generally always lead to the conflict getting bigger, uglier, more difficult, and more emotional, according to my guest Charmaine Hammond, an expert in Conflict Analysis & Management. On this weeks podcast Charmaine shared some tips and techniques for navigating and resolving conflicts whether it be in the workplace or in our personal relationships. 

Charmaine Hammond, CSP (Certified Speaking Professional) is a highly sought-after business keynote and workshop speaker, entrepreneur, author and educator who teaches and advocates the importance of developing trust, healthy relationships and collaboration in the workplace. She has helped clients in many industries build resilient and engaged workplaces, develop high trust/high accountability relationships, and solve workplace issues that get in the way of success and profitability. She is respected as a "no fluff" and "rich content" speaker who delivers tangible tools to step into action immediately. This former Correctional Officer (yup! She worked in jails) and Corporate Dispute Resolution Expert now travels the world teaching the principles of collaboration, communication/conflict resolution and resilience. She also has an extensive background in facilitating process to help collaborations when they go sideways. As a former mediator she has helped facilitate some of the most complex collaborations and partnership arrangements. Her corporate clients have included all 3 levels of government, oil and gas sector, trade associations and companies (health, nursing, engineering, safety, and more), technology businesses, human resources, community partnership departments, educational institutions, police/fire and rescue, non profit organizations and everything in between. She has presented to more than 300,000 people worldwide. Her extensive background in the corporate, small business and non profit worlds, her past role as a contract negotiation specialist for government, and a business owner, she has an interesting perspective of being on all sides of the collaboration table. She has owned several businesses over the past 21 years. She has a Master's Degree in Conflict Management & Analysis is a bestselling author (of 5 books & featured in 6 others), and CSPTM Certified Speaking Professional. 

"Don’t wait to communicate. The conversation might not be perfect. It might be frumpy and messy but not having the conversation will generally always lead to the conflict getting bigger, uglier, more difficult, more emotional.” @hammondgroupbiz

What You’ll Learn from This Episode:

  • 5 steps to resolving conflict and keeping your business and personal relationships on track

  • Why you should always address conflicts in relationships and in the workplace

  • The essential skills and tools that contribute to healthy and responsive conflict resolution

  • Why you need resilience - the ability to bounce back

  • Tips to communicate effectively and have courageous dialogue

Featured on the Show:







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